Sometimes things don’t go as planned. To be able to help you we recommend you send an email to

If you’re not satisfied with the results, register your dispute for mediation through Stichting WebwinkelKeur.

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at here.

If by any chance your complaint is still not resolved, we recommend you send your complaint through the European Union platform.

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